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Menu Items

Items are the things you sell on the POS — a coffee, a beer, a burger. Each item can carry its own modifiers, sizes, prices, and special handling.

Where to find it: Menu → Items

The list shows each item's name, Department, Category, Default Price, how many Price Sets and Modifiers it has, and its Status (Published / draft).

Before you start

An item must belong to a Department (its reporting line), and optionally a Category (how it's grouped for display). If you haven't set those up yet, see Departments and Categories — though you can create them as you go via import.

Find and filter items

  • Search… — find an item by name.
  • Sort by… — reorder the list.
  • Status tabs — All, Published, Unpublished.
  • Department / Category filters — narrow to one department or category.

Add an item

  1. Click Add Item (top right).
  2. The New Item form opens. Note the banner at the top telling you whether you're editing at organisation or site level.
  3. Fill in the details:
    Field Required What it's for
    Item Name Yes The name staff see and search for
    PLU Yes The item's unique product look-up code
    Department Yes The reporting line the item rolls up to. Pick this first
    Category No Set automatically by the selected Department
    Default Price Yes The standard (Price Level 1) price
    Online Name Yes Name sent to online ordering / shown in POS Language 2. Defaults to the item name — edit if needed
    Print Name Yes Name printed on dockets. Defaults to the item name — edit if needed
    Barcode No A scannable barcode for the item
  4. Click Create Item.

Tip: Category is driven by the Department — choose the Department and the Category fills in automatically.

Edit an item

Click any item row to open its full detail page.

The detail page is organised into expandable sections:

  • Basic Details
    • Name, online/print names, PLU, department, category, default price
    • Barcodes — scan or type and press Enter to add
    • Costs — Cost L1–L5 for margin tracking
    • GST toggle
    • Open Name — let staff rename the item at the POS
    • Open Price — let staff change the price at the POS
    • Print on Check — whether the line shows on the customer receipt
    • Print Queues — controls where the item prints
  • Modifiers — the modifier groups attached to this item (see Modifier Groups).
  • Adjustments — the size/variant options available for this item (see Adjustments).
  • Price Sets — the price for each price level under each active price set (see Price Sets).
  • Venue Distribution — which sites the item is published to.

Use the Published toggle at the top right to publish or unpublish the item.

When you're done:

  • Save — saves your changes as a pending update.
  • Save & Publish — saves and pushes the change live to the POS.

Import and export items

The Items list has a full Import / Export workflow — ideal for building or updating a large menu at once.

  • Download Template — get a blank CSV with the right columns, a description of each field, and one example row. Delete the example row before importing your data.
  • Import — upload your file. You'll be shown a review screen with row counts (create / update / skip / error) and an auto-create summary before anything is written. Nothing is saved until you click Confirm and Apply.
  • Export — download the current items as a file.

This workflow handles Items, Categories and Departments together in one flat sheet: each item row references a Department by name and a Category by name, and any that don't yet exist are created automatically on apply.