---
title: Printer Troubleshooting
description: Learn about printer troubleshooting for your Impos POS system. Get troubleshooting tips and step-by-step guidance.
---
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15 May 2026
# Printer Troubleshooting
## Printers are essential to your business and can causes chaos if they're not working! We know that calling the helpline isn't always convenient in the middle of service - here's a few quick troubleshooting tips to help you get your printers up and running as quickly as possible!
**1. Check for power.** Is there a light on the front/top of the printer? **If yes, move on to step 2**. If no:
- check that the power cable is plugged in (at the wall, the printer and, and the kettle cord in the power pack) and the power is turned on.
- If you have another identical printer that you know works, you can test the printer with another power supply. If there's still no power, [call our tech support team.](https://impos.com.au/contact-us/)
**2. Do a self-test on the printer**:
- Switch off printer
- Press and hold down "feed" button
- Switch on printer whilst holding down "feed" button until printer prints a test page (approx 5-8 secs)
If the self-test fails (nothing prints, or only nonsense characters print), [give us a call](https://impos.com.au/contact-us/).
If the self-test is successful (a piece of paper is printed with information about the printer and connection) but the printer is still not printing dockets/receipts, **go to step 3**:
**3. Are the dockets printing at a different printer?** If no, [give us a call](https://impos.com.au/contact-us/). If yes, great! Impos is doing what it needs to do and redirecting the dockets so you don't lose orders.
**4. Swap the printer with a known working printer** This will determine if the issue is with the printer, or with the connections.
**5. Check cables/connections**. 9 times out of 10 the problem will be connectivity issues.
- Unplug and reconnect the ethernet or serial cable in the back of the printer, ensuring that the cable is fully pushed in and (for serial cables) the screws are tightened.
- Check the length of the cable for signs of physical damage - cuts, bends etc.
- Check the other end of the cable, unplug and reconnect it.
- Swap the cable with a known working cable - they do wear out!
If the above five steps don't resolve your printer issues, please [contact our Support team](https://impos.com.au/contact-us/) and they'll be happy to help you out.
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