Preparing for the Card Surcharge Changes: How to Disable Payment Surcharges in ImPOS.
From 1 October 2026, Visa, Mastercard, American Express and eftpos are introducing no-surcharge rules, meaning businesses will no longer be able to add a surcharge for card payments on these networks.
If your venue currently applies a card surcharge through ImPOS, you'll need to update your BackOffice settings before this date. This guide walks you through exactly how to do that.
Before you start: This guide covers changes within ImPOS only. You should also check with your payment service provider to confirm any changes needed on your terminal, and update any customer-facing signage or receipts that mention a card surcharge.
Step 1 — From Back Office, go to Payment Setup.
Step 2 — Select your card payment method. Choose the card payment type used at your venue, such as ImposPay, Tyro, Zeller, or another configured card payment. 
Step 3 — Remove the payment surcharge attached to the payment type.
Please untick below checkboxes:
- Set Surcharge List
- Set Fixed Surcharge
Note: The Payment Surcharge entry may not appear directly linked to a specific payment method in BackOffice. Check each relevant payment method individually to make sure its fixed surcharge has been cleared.
Step 4 — Save your changes Click Update to save.
Final Step: Restart Front Office and Test
If a surcharge still appears, check your other configured card payment methods to make sure the fixed surcharge has been cleared from each one.
Please feel free to reach out Impos support team on customerservice@impos.com.au or 1300 780 268 for any queries.